Call Dispositions

Orum logs all calls within it’s platform and surfaces disposition analytics in its Analytics Tab.



The dispositions you see are based off of the dispositions being pulled from your CRM. Orum will also list a few dispositions that are automatically chosen during our automated calling sessions. I will list these dispositions below.



went to voicemail - The call went to voicemail, and we did not leave a pre-recorded voicemail.

went to voicemail - name match - Same as above, and we also confirmed the answering machine said either the person's first or last name, or a nickname.

left voicemail - The call went to voicemail, and we left a pre-recorded voicemail.

left voicemail - name match - Same as above, and we also confirmed the answering machine said either the person's first or last name, or a nickname.

no answer - There was no answer, and the call didn't go to voicemail.

busy - There was a busy tone.

failed - The call failed. This could be because the number was invalid, the network couldn't route the call, this was a fax machine, there was a SIT tone, etc.

cancelled - The call was cancelled, either because the rep pressed the pause button, the rep hung up, or a human was detected in another call while this call was ongoing.

dial tree - The call was routed to a dial tree.

dial tree - no directory - The dial tree that was routed to didn’t have a call directory to navigate. It only asked for an extension.
Was this article helpful?
Cancel
Thank you!