Call History Tab

Call History is a feature that allows users and admins to review the history of all the calls placed in Orum. You can search a prospect by name, filter calls by connected/not connected, filter by disposition, and filter by list intelligence. If you have recordings enabled, this is where you can find links to the recorded calls.

Can I find the recording of a specific call?
In Call History, you may search by a propects name using the search functions on the left.

How do I filter by dispositions?
On the left hand side of Call History, you will see the ability to filter by dispositions. Check the boxes of the dispositions you want to surface.

How do I find my failed/dialtree calls?
On the left hand side of Call History, navigate to list intelligence. You can now filter by calls that failed or went to a dial-tree.

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