Call Recordings

Does Orum have call recording capabilities?
Yes: If you sign the “Call Recording Addendum” then Orum’s team will help turn on the recording feature for you. Please email if you have any questions.

How do I find those recordings?
To view in Orum - All recordings are logged in the “Call History” tab at the top of your Orum page.

To view in SFDC - it will depend on what field you've chosen to map the recording link to. Please use this guide to learn more about field mapping for call recordings.

To view in Salesloft - recording links will be placed in the calls tab

To view in Outreach - you can find recordings in the recording icon on the call activity

Pic of breakdown of call recording link view

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