When a call isn't picked up by a human, Orum determines the reason why and automatically sets an appropriate disposition. This helps you understand the health and quality of your lists.

Below are the default Orum dispositions:

"[Orum] Call - went to voicemail" - The call went to voicemail, and we did not leave a pre-recorded voicemail.
"[Orum] Call - went to voicemail - name match" - Same as (1), and we also confirmed the answering machine said either the person's first or last name, or a nickname.
"[Orum] Call - left voicemail" - The call went to voicemail, and we left a pre-recorded voicemail.
"[Orum] Call - left voicemail - name match" - Same as (3), and we also confirmed the answering machine said either the person's first or last name, or a nickname.
"[Orum] Call - no answer" - There was no answer, and the call didn't go to voicemail.
"[Orum] Call - busy" - There was a busy tone.
"[Orum] Call - failed" - The call failed. This could be because the number was invalid, the network couldn't route the call, this was a fax machine, there was a SIT tone, etc.
"[Orum] Call - cancelled" - The call was cancelled, either because the rep pressed the pause button, the rep hung up, or a human was detected in another call while this call was ongoing.
"[Orum] Call - dial tree" - The call was routed to a dial tree.
Was this article helpful?
Cancel
Thank you!