Troubleshooting Article addresses using the Dial-In Browser Option
Note: As a best practice, we suggest using the Chrome browser.
Use high-quality, wired headsets. Bluetooth and wireless headsets can cause poor audio quality due to connectivity issues between the device and your system.

1) Please check that audio is enabled for Orum in your browser.

You can click the little Lock icon in your URL bar when on Orumhq.com:

Audio Check in Chrome

2) Please click the little microphone icon once you're dialed into Orum.

See below screenshot. Is the microphone shown in the dropdown the correct one you are attempting to speak to prospects with? If not, select the correct one.



3) After that, you can test if Orum is receiving audio by looking at the volume bar. If you ever see this bar NOT pick up audio, that means Orum is not receiving it.

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