Parallel Dialer
Parallel Calls Box
What is parallel dialing?
Parallel dialing is calling multiple numbers at once. Orum's A.I. is constantly scanning for a real
human, in which case you will get connected to them and all other calls will be cancelled.
A call ends for some reason (went to voicemail, failed, busy tone, etc.), in which case Orum will disposition the call for you, end the call,Very popularPowerDialer
What is power dialing?
Powerdialing is an automated way to dial prospects one at a time. The call is live so there is handoff delay and the information is presented while dialing. In Orum, you also have the option of fully automating it.
PowerDialer - Found in the Parallel Calls Box
When do I use power dialing?
Typically PD is used for lower volume lists, lists where yVery popularFilter
Filter Button
What does Filter do?
By clicking the “Filter” button, you can apply various filters to limit which prospects to dial.
You can also sort by fields.
What fields can I filter on?
Outreach
Outreach Filter Options
Salesloft
 you’d like to dial. You do not need to put the phone field in the report. Orum will detect all available phone fields on a lead/contact.
Orum willSome readersConnect Screen
Connect Screen
How do I know I got connected?
When a prospect connects, you’ll hear a beep and the screen will change. You will see important information about the person (e.g. name, title, LinkedIn URL, stage, etc.) based on your setup.
Can they hear the beep?
No, this is rep side audio only. The prospect will not hear a beep, so it is important to speak quickly after being connected to avoiSome readersCall Forwarding
If people call back what happens?
If you have Call Forwarding, it will ring the phone number you’ve setup.
What is call forwarding?
Call forwarding allows a prospect to call you back on the numbers you're calling from in Orum.
How does call forwarding work?
Click the "number you choose" hyperlink in the subtext of the sidebar:
Click This Hyperlink to Start
EntSome readersRefresh Button
Refresh: Bring List to Current State
What does refresh do?
Pressing Refresh will bring the list up to its current state, without losing track of where you left off. People who've been called will not re-appear. People who've been cancelled on will remain under the "Cancelled Calls" section.
When do you use refresh?
SFDC
If you've made changes to the report like adding/removing filters, aFew readersCall From Number
Call From Number
What is the Call From Number?
This is the number that you’ll be calling from, the number your prospect will see.
Is this local presence?
Orum does not support local presence at this time. The number you select are owned by you and not shared with other users.
How do I add a Call From Number?
Select the "+" icon to the right of the feature, right above the trash can icFew readers